Refund Policy
This policy explains when you can have your money back for a Bibsplit paid plan, and how to ask. Bibsplit is provided by Nicholai Corbie. This policy forms part of our Terms of Service.
1. Who refunds you
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our website orders, so a refund for a plan bought on our website is issued by Paddle, to the payment method you used. Paddle’s Buyer Terms also apply to your purchase. If you bought your plan through an app store, ask that store for a refund; its own refund rules apply.
2. When you can have a refund
| Payment | Refund |
|---|---|
| Your first payment for a plan | A full refund if you ask within 14 days of paying, for any reason. |
| A yearly renewal | A full refund if you ask within 14 days of the date it renewed. |
| A monthly renewal | Not normally refunded. Cancel at any time to stop the next one. |
| A payment taken by mistake, such as a duplicate charge or a charge after you cancelled | A full refund. |
| A plan that does not work as described, where we cannot put it right | A refund for the time it did not work. |
Refunds go back to the payment method you used, normally within 14 days of being approved. How long the money then takes to reach you depends on your bank or card provider.
3. What happens to your plan
When a payment is refunded in full, the plan it paid for ends at the same time and your account moves to the free plan. Nothing you have saved is deleted; section 15 of our Terms of Service explains what the free plan keeps.
Cancelling is not the same as a refund. If you cancel without asking for a refund, you keep your plan until the end of the period you have paid for, and you are not charged again.
4. How to ask
- Use the link in the receipt Paddle emailed you when you paid, or find your purchase at paddle.net.
- Or email us at nicholaicorbie1@gmail.com from the address you paid with, saying which payment you would like refunded. We aim to reply within three working days.
5. Changes to this policy
If we change this policy, we will update the version and effective date at the top of the page. A change never applies to a payment made before it.
6. Contact us
Email: nicholaicorbie1@gmail.com
Postal: 20, 102 Manchester Road, Chorlton, Manchester M21 9BG, United Kingdom.