Help and support
If something in Bibsplit is not working, or you have a question about your account or a subscription, email us. Bibsplit is provided by Nicholai Corbie, and we aim to reply within three working days.
Tell us your username, whether you were using the iPhone app, the Android app or the website, and what happened. Please never send us your password. We will never ask for it.
If you are signed in, you can also use Contact support on the Account tab of the app, or Get help on the home page of the website. Either one sends us your message with your account attached, and emails you to say it has arrived.
Signing in
- Forgotten your password? Tap Forgot password? where you sign in, in the app or on the website, and we will email you a link to set a new one. The link works once and lasts an hour.
- No activation email? Check your spam or junk folder first. An activation link lasts 24 hours. To get a new one, try signing in to the app and tap Resend activation email when it appears, or email us.
Cancelling a subscription
How you cancel depends on where you subscribed. Cancelling stops the next payment, and you keep your plan until the end of the period you have already paid for.
- Bought on our website. On the website, choose Your plan on the home page, then Cancel subscription. In the app, open the Account tab, tap your plan under Plan, then tap Cancel subscription. The “Manage subscription” link in the receipt Paddle emailed you works too.
- Bought in the iPhone app. Apple manages the subscription. On your iPhone, open Settings, tap your name, tap Subscriptions, then choose Bibsplit.
Refunds
Payments on our website are taken by Paddle, our reseller, and our Refund Policy says when you can have your money back and how to ask. If you subscribed in the iPhone app, Apple handles the refund, and you can ask for one at reportaproblem.apple.com.
Deleting your account
You can delete your account at any time. In the app it is at the bottom of the Account tab, and on the website it is Delete account on the home page once you are signed in. Deleting removes your account, players and matches for good, and it cannot be undone.
Deleting your account cancels a subscription bought on our website first. It cannot cancel one bought in the iPhone app, so cancel that in your iPhone’s settings before you delete, or Apple may charge you again.
Your data
Our Privacy Policy explains what we collect, why, and how long we keep it. To ask for a copy of your data, or to have something corrected, email us at the address above.